I wanted to forward you a note of sincere thanks for dealing with my urgent matter so incredibly efficiently this week. As you were made aware , I had two boxes containing urgent books which I had to get to our Norwich office by the next afternoon 14h00. We had phoned all the usual mainline couriers and was told that this was impossible. One of my colleagues suggested I make contact with the NX group. You need to know that from the onset your team made me feel as-if I was their one and only customer. They adopted an immediate ‘can do anything’ approach, collected the boxes at the time stated and during the day, I received regular updates, even to the point the driver experienced traffic to the point of delivery which was well before the indicated time. I am quite frankly astounded by the excellent service I received and will absolutely sing your praises at every opportunity. Well done to you and your team, the service certainly was exceptional and way and beyond what has become the norm these days.
A big thank-you for the exceptional level of service we’ve received over the past 15 years. NX is 100% reliable and always accommodating of urgent requests, even when they are made out of normal working hours.
Courier drivers are always smart, polite and punctual. I have all of their direct mobile numbers, but I rarely need them, since they are always pro-active with ETA’s, POD’s and any other necessary updates. The vans are always clean (inside and out), and the drivers present and stack goods for my customers in a way that positively represents the image of my company.
I take pleasure in seeing NX Courier growing and thriving, and I will always be grateful for Russell’s professional involvement and commitment. NX are definitely the “good guys” and deserve every future success.
My recent factory relocation (including transporting heavy machinery, assembling shelving and stock repopulation) couldn’t have gone as smoothly without NX, and the value for money was excellent. A white glove service without the price tag.
On the occasions I have used NX Courier, the service has always been excellent .
Swift responses to enquiries in terms of price and availability, on time and delivered correctly. I would not hesitate to recommend NX.
We use NX Courier on a weekly/sometimes daily basis. We are very impressed with the high level of commitment by Russell & Jo and the NX Team.
As well as the highest level of customer service, they will be an asset to any company looking for transport solutions. I would 100% recommend The NX Group & NX Courier.
I wanted to express my thanks and appreciation for the prompt and efficient help your Man with a van gave me when I cleared out my garage space. It took all of 25 minutes for me to pass over to your colleague a lifetime of goods which he loaded up in his van and took away. It was painless, convenient, effortless and satisfying. I am glad you have joined our BNI chapter because I definitely know I can happily refer you to a friend of mine who offers a stressless de-cluttering service to her clients who are hoarders, keepers and storers.
Supplying production lines that can cost £1200 per minute when they are stopped, requires logistical partners that you can trust. And even with the best planning and preparation, issues can occur at the factories that require an immediate response. That’s where NX Couriers same day service proves invaluable. Fast and reliable, with excellent communication throughout the delivery. NX Couriers are our first choice when a priority delivery is required.
We started using Russell and NX Courier back in June when they joined the BNI Pavilion, and we haven’t been disappointed. Russell’s service is second to none. We’ve often had items to be collected and delivered for exhibitions around the country and NX have never let us down, they are where they say they’re going to be, when they say it, deliveries are on time and his team of guys are friendly and helpful, if you’ve had much experience of couriers, this isn’t usually the case. Collections can often be from multiple places, with one end delivery point, this hasn’t caused issues, and he’s even collection items in the evening, held them overnight and delivered the next day. Nothing is ever too much bother for Russell, even the weird and wonderful, we cannot recommend him and the NX Courier services enough.
Thank you for the prompt, efficient, super service, it’s really appreciated!
Why do people choose NX Courier for their same day deliveries?
It could be something to do with the fact that we are an independent company, that doesn’t put clients’ cargo through a delivery network. In the majority of cases, we use our own vehicles and our own drivers.
Perhaps it’s the emphasis on personal service. When you make a booking, you’re likely to speak to Russell or one of his colleagues. Russell runs the courier operation and is proud of the quality of service enjoyed by NX customers.
Same day courier is a service that you might not plan to use, but it’s good to know that there is a centrally located operation ready to collect and deliver right away.